Tier 1 · The Platform · 10–12 weeks
A$52,000
Fixed packages · no GST
One rental OS.
Money truth first.
Stop silent billing bugs. Put ops, drivers, and customers on one desk — with Stripe as processor only.
What you get
- Platform owns prices — weekly rates, step-downs, cancel rules. Stripe only collects.
- Ops time back — failed pays, integrity alerts, jobs, and tasks on one morning screen.
- Leave tool sprawl — Scope 2 kills GHL for day-to-day SMS + chatbot.
In plain English: One system is the boss. Everything else follows.
Scope fit
- Money truth + Stripe integrity — Luna Luxury Rentals payments/rental spine · Vitality Recruitment webhook/safety discipline. In plain English: the app is the boss of prices; we’ve shipped that pattern before. (Luna’s 3.2x / $90k results were that company — not a Go Cardio promise.)
- Silent cancel / audit trail — Vitality Recruitment safety program + human gates before irreversible actions. In plain English: scary changes leave a trail; a human still owns the final button.
- Twilio SMS on the customer record — Vitality Recruitment Comms OS. In plain English: texts live where the rental lives — not lost in another inbox.
Stripe answer (locked)
- Postgres is source of truth for price / tenure / policy
- Stripe Checkout + Customer + Subscription = processor only
- One-way idempotent pushes · signed webhooks · integrity sweeps
- Billing starts after delivery + GCR — not on a fragile placeholder
In plain English: Ready to build — not a research open.
Three real paths
Value first — then numbers. Quiet weight on Path 2 when SMS and chatbot still live in GHL.
Tier 2 · Platform + CRM · 12–14 weeks
A$69,000
Why this path: Money truth alone isn’t enough if SMS and chatbot still live in GHL — Tier 2 puts the whole desk in one system.
Tier 3 · Franchise-Ready · 16–22 weeks
A$98,000
Real altitude — not required to fix billing bugs.
Where the money goes
- A$52k Tier 1 — money truth + ops spine. GHL stays.
- +A$17k → A$69k Tier 2 — leave GHL: SMS/port, CRM, chatbot, contracts/e-sign, AI assist, MELB prep.
- +A$29k → A$98k Tier 3 — franchise tenants + growth engines (optional altitude).
In plain English: You’re mostly paying to make money and machines trustworthy — then, if you want, to leave GHL and grow.
Payment milestones
50%Kickoff
10%M1 foundations
10%M2 money path
10%M3 ops depth
30%Completion
Upgrade later costs more: T1→T2 totals A$77k (+A$8k vs T2 now). T2→T3 or T1→T3 totals A$106k (+A$8k vs T3 now).
What’s not included
- In-portal chat · loyalty · on-demand training platform
- Maps distance routing · damage/warranty pricing engine
- Native App Store / Play driver apps · Stripe as source of truth
- Gmail inbox sync · Marketplace / IG DM unification
- Franchise royalty billing / self-serve franchise marketplace
- Meta ads spend automation with budget authority
- Messy number-port beyond standard cutover → named change order
Open config: free delivery vs free delivery+pickup on 26/52 — confirm before cutover.
Stack (locked)
Next.js · Clerk · Supabase · Vercel · GitHub · Stripe (processor only) · Twilio (Tier 2+) · email = your choice
In plain English: Modern, boring-on-purpose tools. The platform is the boss of prices.
Next steps
Reply with questions or your chosen tier
Most teams in your spot pick Scope 2 — Platform + CRM so money truth and ops sit in one desk.
In plain English: You don’t need to design the build — just choose the package.
Explore the platform map →No GST · Fixed packages · same exclusions as the deck